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Feb 21, 2005, 10:55 PM
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| Microsoft Recalls Xbox Power Cord that May Cause Fire |
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Microsoft has recalled 14.1 million power cords for its Xbox after a defect gave some users minor singe burns and scorched carpets.The recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and units made for the rest of the world before Oct. 23, 2003.
Consoles built after those dates were designed in such a way that the failures no longer occurred, Bach said.
The company declined to say who manufactured the defective units but said it was accepting responsibility for the problem. Microsoft also declined to comment on what the replacement program would cost the company, other than characterizing it as a "significant investment."
The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Microsoft debuted the Xbox in November 2001 in the United States and subsequently rolled it out worldwide.
Based on reports to its customer service unit and warranty repair data, Bach said Microsoft had observed a failure rate of about 1 in 10,000 units.
In seven of those units, users reported suffering minor burns akin to briefly touching a hot iron. In 23 cases, users reported minor smoke damage or burns to a carpet or entertainment center.
Affected customers can request a new power cord free of charge via the Web site, Xbox.com or by calling toll-free numbers in their respective countries.
Microsoft said customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.
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